PlansPrivacy Policy
Last updated: October 4, 2026
This Privacy Policy explains how Plans ("Plans," "we," "us," or "our") collects, uses, and shares information when you use our mobile application and related services (the "Service").
Information we collect
- Account information: name, email address, profile photo, and any profile details you choose to add.
- Plan & social content: plans you create or join, invitations, RSVPs, messages, restaurant roulette activity, and friend connections.
- Location information: with your permission, we use precise or approximate location to show nearby events, restaurant roulette suggestions, and to power features like "who's out."
- Device & usage information: device type, operating system, app version, and how you interact with the Service, collected automatically for reliability and product improvement.
- Purchase information: if you subscribe to Plans Plus or Plans Host, purchases are processed by Apple's App Store; we receive confirmation of your subscription status but not your full payment details.
How we use information
- To operate core features: creating and coordinating plans, invitations, restaurant roulette, local event discovery, and notifications.
- To personalize recommendations, such as nearby events and businesses.
- To maintain safety and trust, including reviewing reports and enforcing our Terms of Service.
- To communicate with you about your account, plans, and service updates.
- To improve and troubleshoot the Service.
Sharing your information
We share information with:
- Other users: your profile, plan activity, and location-based status (like "out now") are visible to friends or plan participants according to your settings.
- Service providers: hosting, push notifications, and analytics providers who process data on our behalf.
- AI and content-safety providers: OpenAI, and Anthropic and Google when OpenAI is unavailable, process the content described under "AI features and automated checks" below.
- Apple: for processing subscription purchases through the App Store.
- Legal & safety: when required by law, or to protect the rights, safety, and security of Plans, our users, or the public.
We do not sell your personal information.
AI features and automated checks
Some features use AI services run by other companies. We send them only what the feature needs. We do not send your email address or account ID, and we do not sell your information to them. Voice conversations with Pia include a one-way code derived from your account, so the provider can spot abuse without learning who you are.
- Pia (chat, search and planning help): when you ask Pia something, we send your message and recent conversation, your city and time zone, your location if you have shared it (this can be precise), your preferred name, and what you have told Pia to remember or avoid. If "Let Pia read my plans" is on, which it is by default, Pia can also see plans you host or attend, and your friends' names and plan details. Your messages are included only if you turn that on. You can change these in Settings.
- Voice: in a live voice conversation with Pia, your voice audio is streamed to OpenAI while the conversation lasts. In standard voice mode, Apple's speech recognition turns your speech into text, which can use Apple's servers when your device is online, and OpenAI turns Pia's replies into speech. The "Hey, Pia" wake word is processed on your device. Voice prompts and videos you add to a Meet profile are transcribed by OpenAI.
- Meet: to write a "most compatible" reason, openers, prompt feedback and first-plan ideas, we send what you and the other person say you are looking for, plan details, and your profile prompts and answers. We do not send names, ages or photos for these.
- Search and recommendations: the searches you type and the kinds of places you tend to like are converted into numbers by OpenAI so we can rank what we show you.
- Other tools you choose to use: drafting an event, captioning a photo, filling in the days of a trip, importing an article into a guide, or asking Pia to review a Story or Guide send the text or photo you give them.
- Content-safety checks: we automatically screen content you post for harassment, hate, sexual content, self-harm and other content our Terms do not allow. This covers plan titles, places and notes, community posts and comments, local tips, and Meet profile text, photos, videos and voice prompts, and the text or image is sent to OpenAI's moderation service. Every plan's title and place is checked, including plans only you and your invitees can see, because a plan's link page shows them to anyone you share the link with. A plan's private host note is checked only when the plan can be seen beyond the people you invite. Flagged content can be blocked or held for review.
These providers handle that content under their own terms. We turn off provider-side storage where a provider lets us, but not for every request, and a provider may keep some data for a limited time. If you turn on "Help improve Pia" in Settings, we also save your conversations with Pia to improve it; this is off by default.
Your choices
- You can control location sharing and notification permissions in your device settings.
- You can edit or delete your profile information from within the app.
- You can request deletion of your account and associated data by contacting us at the email below.
Data retention
We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Minimum age
Plans is for adults. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from anyone under 18. Plans is not directed to children. If we learn that we hold information about someone under 18, we delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above or through the app.
Contact us
Questions about this Privacy Policy? Reach out at hello@plans.app.